Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're seeking enthusiastic individuals with no prior experience to deliver exceptional customer support. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment. Help shape our community's service experience while building valuable skills for your future.
What We Offer:
- Full-time position with competitive hourly pay
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure consistent service
- Identify opportunities to improve customer experience
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training and development sessions
Qualifications
- No experience required - we train! (High school diploma or GED)
- Excellent communication skills (written & verbal)
- Strong problem-solving abilities
- Comfortable working in fast-paced environments
- Basic computer proficiency
- Ability to work flexible hours including weekends
- Positive attitude and customer-first mindset
- Reliable transportation to our Detroit office