Job Description
Join our award-winning customer service team in Charlotte, NC! We're hiring motivated individuals for immediate full-time positions with competitive pay and comprehensive benefits. As a leader in outsourced customer solutions, we provide industry-leading training and career advancement opportunities. Our modern downtown office offers a collaborative environment with flexible scheduling options. Start your career today with no experience required!
Responsibilities
- Handle inbound/outbound customer calls for Fortune 500 clients
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance with company protocols
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Reliable transportation to downtown Charlotte office
- Flexible availability including evenings and weekends
- Passion for helping others and problem-solving