Job Description
Join our award-winning customer service team in Detroit! We're seeking passionate individuals to deliver exceptional support to local clients. Enjoy a comprehensive paid training program that equips you with industry-leading skills. Our collaborative environment offers growth opportunities, competitive benefits, and a chance to make a real impact in your community.
Why join us?
- Industry-leading paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Opportunities for advancement
- Team-based recognition program
Responsibilities
- Handle inbound/outbound calls and emails from local customers
- Resolve product/service inquiries with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Proactively identify process improvement opportunities
- Participate in quarterly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or relevant education
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Resident of Detroit metro area preferred