Job Description
Join Philadelphia's premier customer service team! We're hosting a dedicated hiring event for passionate Local Customer Service Representatives to deliver exceptional support to our Philadelphia community. Enjoy a competitive hourly wage, comprehensive benefits, and opportunities for career growth within a supportive environment. Perfect for individuals who thrive in fast-paced, people-focused roles. Apply today and become the voice of our city!
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve complex customer issues using problem-solving techniques and CRM systems
- Process transactions, returns, and account updates accurately
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain detailed customer records
- Proactively identify opportunities to enhance customer experience
- Participate in quarterly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in a local business context
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms (e.g., Salesforce)
- Ability to multitask in dynamic environments
- Strong conflict resolution abilities
- Philadelphia residency required (or willingness to relocate)
- Availability to work flexible shifts including evenings/weekends