Job Description
Join our dynamic team as a Local Customer Service Representative in Houston! We're seeking passionate individuals to deliver exceptional support while enjoying weekly paychecks and immediate start opportunities. This role is perfect for those who thrive in fast-paced environments and want to make a direct impact on customer satisfaction. Our commitment to professional growth and work-life balance makes this an ideal career move for dedicated professionals in the Houston area.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including call quality and resolution times
- Contribute to process improvements through customer feedback analysis
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional communication skills with clear, professional verbal/written abilities
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to multitask effectively while maintaining attention to detail
- Strong problem-solving skills with a customer-centric approach
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings and weekends as needed