Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're offering comprehensive paid training for motivated individuals to become experts in delivering exceptional customer experiences. Enjoy competitive pay, career advancement opportunities, and a supportive work environment in the heart of Philly. No prior experience required – we provide all the tools for success!
Why Join Us?
- Full benefits package including health insurance and retirement plan
- Paid training program with mentorship from industry veterans
- Performance-based bonuses and recognition programs
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues using CRM tools and company protocols
- Document interactions accurately in customer relationship systems
- Collaborate with team members to resolve complex cases
- Meet/exceed quality and productivity metrics
- Participate in continuous improvement initiatives
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills in English (bilingual a plus)
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Basic computer proficiency (MS Office suite)
- Positive attitude and willingness to learn
- Must pass background check and drug screening