Job Description
Join our award-winning team as a Local Customer Service Representative in Atlanta! We're hosting an exclusive hiring event for dynamic individuals ready to deliver exceptional customer experiences. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a supportive environment. You'll be the voice of our brand, resolving inquiries with empathy and professionalism while contributing to our customer-centric culture. Don't miss this chance to build a rewarding career in Atlanta's thriving business landscape!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with cross-functional teams to improve service processes
- Meet performance metrics including call handling time and resolution rates
- Contribute to team goals through proactive problem-solving
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication skills with active listening abilities
- Strong problem-solving aptitude and conflict resolution techniques
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in a team-oriented setting
- Flexibility to work evenings/weekends as needed
- Positive attitude with customer-first mindset