Job Description
Join CommunityConnect Solutions as a Local Customer Service Representative and become the heart of our Jacksonville operations! We're seeking passionate individuals to deliver exceptional support to our local community members. This full-time role offers immediate start and the chance to make a real impact while growing your career in a supportive environment. Enjoy competitive pay, comprehensive benefits, and a dynamic workplace where your voice matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using CRM tools while maintaining accurate documentation
- Collaborate with cross-functional teams to enhance service quality and processes
- Meet performance metrics including call resolution rates and customer satisfaction scores
- Proactively identify opportunities to improve customer experiences and retention
- Stay updated on local community needs and company service offerings
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years of customer service experience in a local business context
- Exceptional communication skills with clear, professional articulation
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Strong problem-solving abilities with a customer-first mindset
- Ability to thrive in fast-paced environments with minimal supervision
- Valid Florida driver's license (for occasional local travel requirements)