Job Description
Join our dynamic team as a Local Customer Service Representative at CityConnect Solutions! We're seeking passionate individuals to deliver exceptional service to Kansas City residents while enjoying weekend flexibility. This role is perfect for community-focused professionals who thrive in fast-paced environments and want to make a local impact.
Competitive compensation includes hourly pay plus performance incentives. Enjoy modern amenities, comprehensive training, and a supportive workplace culture that values work-life balance. Apply today to become part of Kansas City's premier customer service team!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from local customers with empathy and efficiency
- Resolve billing, service, and account issues using proprietary CRM systems
- Process transactions, updates, and documentation with 100% accuracy
- Collaborate with field teams to coordinate service appointments and escalations
- Maintain detailed customer interaction records and feedback documentation
- Adhere to compliance protocols and company quality standards
- Contribute to process improvement initiatives for customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market focus
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills with Midwestern dialect comfort
- Ability to work independently while collaborating in team environment
- Strong problem-solving abilities with attention to detail
- Weekend/holiday availability with flexible scheduling options
- Valid Missouri driver's license (for occasional local travel)