Job Description
Join our award-winning customer service team in sunny Los Angeles! We're seeking passionate individuals to deliver exceptional support to our local community. As a cornerstone of our operations, you'll be the first point of contact for valued customers across California. Enjoy competitive benefits, flexible scheduling, and a vibrant workplace culture that celebrates diversity and growth. Immediate start available for qualified candidates ready to make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Maintain comprehensive product knowledge database
Qualifications
- Minimum 2 years customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Spanish language fluency strongly preferred
- High school diploma or equivalent required
- Valid work authorization for US employment
- Available for evening/weekend shifts