Job Description
Join our award-winning team as a Local Customer Service Representative in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support to our community while building a rewarding career. Enjoy comprehensive paid training, competitive benefits, and a supportive environment where your growth matters. Help shape our customer experience and advance your professional journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex cases
- Identify opportunities to improve customer satisfaction processes
- Meet performance metrics for quality and resolution time
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Valid driver's license for occasional local travel
- Positive attitude with customer-first mindset