Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to deliver exceptional support to Philadelphia residents while building lasting relationships. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within our dynamic organization.
At our upcoming hiring event, you'll connect directly with hiring managers and team leads. Enjoy on-the-spot interviews, complimentary refreshments, and exclusive insights into our company culture. Help us redefine local service excellence while advancing your career in the City of Brotherly Love!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person interactions
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve service delivery processes
- Represent the company at community outreach events
- Maintain compliance with local regulations and service standards
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Valid Pennsylvania driver's license (for occasional field visits)
- Bilingual English/Spanish preferred but not required