Job Description
Join our award-winning team as a Local Customer Service Representative in Chicago! We're seeking passionate individuals to deliver exceptional support to our community-based clients. Enjoy weekly pay, flexible scheduling, and comprehensive training. This is your chance to build a rewarding career in customer service with immediate start opportunities and growth potential into leadership roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools and established protocols
- Document all interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with field teams to ensure seamless customer experience across touchpoints
- Meet/exceed KPIs including CSAT scores, first-call resolution, and response times
- Participate in monthly product knowledge workshops and service improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in local/regional markets
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills with ability to adapt to diverse customer needs
- Strong problem-solving abilities and conflict resolution expertise
- Availability to work evenings/weekends during peak seasons
- Valid US work authorization and reliable transportation