Job Description
Join Cleveland Solutions Group as a Local Customer Service Representative and become the voice of our community! We're urgently hiring compassionate professionals to deliver exceptional support to Cleveland residents. Enjoy comprehensive paid training, competitive benefits, and a dynamic team environment. Help us build stronger customer relationships while advancing your career in one of Ohio's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Strong attention to detail and organizational abilities
- Must pass background check and drug screening
- Residency in Cleveland area preferred