Job Description
Join our elite customer support team at CustomerConnect Solutions! We're seeking dedicated Chat Support Specialists for weekend shifts in San Antonio. Deliver exceptional service through digital channels while enjoying competitive pay, comprehensive benefits, and clear career pathways. This role is perfect for tech-savvy communicators who thrive in fast-paced environments.
What We Offer:
- Industry-leading compensation package
- Flexible weekend schedule with premium pay
- Comprehensive health/dental/vision coverage
- Professional development stipend
- Collaborative remote-first culture
Responsibilities
- Provide real-time chat support for B2B clients via proprietary CRM platform
- Resolve technical inquiries and troubleshoot software issues
- Document interactions and maintain detailed case histories
- Collaborate with Tier-2 engineers for complex escalations
- Meet SLAs with 95%+ customer satisfaction scores
- Participate in bi-weekly knowledge-sharing sessions
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in digital channels
- Proficiency with Zendesk, Intercom, or similar platforms
- Exceptional written communication with professional tone
- Ability to manage 8+ concurrent chat sessions
- Technical aptitude for SaaS troubleshooting
- Strong problem-solving with root cause analysis skills
- Weekend availability (Sat/Sun shifts required)
- High school diploma; Associate's degree preferred