Job Description
Join our award-winning team at Premier Solutions Group as a Local Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional customer experiences. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in a supportive environment. Help us build lasting relationships with Tucson's vibrant community while developing valuable skills in communication and problem-solving.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution rates and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including weekends
- Positive attitude with customer-first mindset