Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our community-focused clients. Enjoy a collaborative environment with comprehensive benefits, growth opportunities, and the chance to make a real impact on local residents' lives. Our hiring event offers on-the-spot interviews and same-day decisions!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with local customers
- Resolve inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
- Represent the company with professionalism and empathy
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Strong communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible schedules including weekends
- Philadelphia/PA area residency required
- Spanish bilingual skills highly valued
- Proven problem-solving abilities