Job Description
Join our award-winning team as a Local Customer Service Representative in San Jose, CA! We're urgently seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy a competitive salary, comprehensive benefits, and immediate start in a dynamic tech environment. If you thrive on problem-solving and building customer relationships, this is your golden opportunity to launch or advance your career with a forward-thinking company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical and billing issues efficiently while maintaining SLA compliance
- Document all interactions accurately in CRM systems for continuity and quality assurance
- Collaborate with technical teams to escalate complex issues and implement solutions
- Proactively identify upsell opportunities to enhance customer experience and company revenue
- Participate in ongoing training to master product knowledge and service protocols
- Contribute to process improvements through customer feedback analysis
Qualifications
- Minimum 2 years of customer service experience in tech or retail sector
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with ability to simplify complex technical concepts
- Strong problem-solving aptitude and conflict resolution abilities
- High school diploma or equivalent; associate degree preferred
- Ability to work flexible shifts including evenings and weekends
- Bilingual in English and Spanish highly desirable