Job Description
Join Nexus Solutions Group as a Local Customer Service Representative in San Jose, CA! We're hiring ambitious professionals for immediate full-time roles with daily pay and comprehensive paid training. Transform your customer service career while enjoying competitive wages and a supportive environment. (Note: We also have opportunities in Illinois!)
As a cornerstone of our client experience team, you'll handle inbound/outbound communications, resolve inquiries with empathy, and drive customer satisfaction. Perfect for career starters or seasoned reps seeking growth!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions, returns, and account modifications using CRM systems
- Collaborate with billing/technical teams for complex issue escalation
- Document interactions accurately in Salesforce and compliance databases
- Meet/exceed productivity metrics (25+ contacts/day) while maintaining quality
- Contribute to process improvements through team feedback sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM tools (Salesforce/Zendesk) and MS Office
- Exceptional communication skills in English and Spanish (bilingual a plus)
- Ability to thrive in fast-paced, metrics-driven environment
- Reliable transportation to our San Jose training center
- Passion for problem-solving and customer advocacy