Job Description
Join our award-winning customer service team at ConnectCare Solutions and become the voice of our community! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to Oklahoma City residents. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. Perfect for those who thrive in fast-paced settings and love making a direct impact on their local community. Apply now for our upcoming hiring event!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with local customers regarding service inquiries, billing, and technical support
- Resolve customer issues with empathy and efficiency while maintaining service quality standards
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with cross-functional teams to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics including response time and customer satisfaction scores
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience, preferably in local service industries
- Exceptional communication skills with clear articulation in English
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with CRM software, Microsoft Office, and ticketing systems
- Ability to work flexible hours including evenings/weekends during peak seasons
- Reside within Oklahoma City metro area for local market understanding