Job Description
Immediate Hire Opportunity! Join our dynamic team as a Local Customer Service Representative in Milwaukee, WI. We're seeking passionate individuals to deliver exceptional customer experiences while working in a supportive, modern environment. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates.
At CustomerConnect Solutions, we value your expertise and commitment to excellence. You'll be the vital link between our clients and their customers, ensuring every interaction is positive and productive. If you thrive in fast-paced settings and have a knack for problem-solving, we want to hear from you today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer complaints and issues efficiently while maintaining high satisfaction scores
- Document all interactions accurately in our CRM system and follow established protocols
- Collaborate with team members to improve service processes and share best practices
- Meet performance metrics including call handling time, first contact resolution, and quality scores
- Stay updated on product knowledge and company policies through continuous training
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a call center or retail environment
- Exceptional communication and interpersonal skills with strong active listening abilities
- Proficient in multitasking and working with CRM software (e.g., Salesforce, Zendesk)
- Type minimum 40 WPM with high accuracy in data entry
- Ability to remain calm under pressure and navigate difficult conversations
- Must pass background check and drug screening (company policy)