Job Description
Join Austin Connect Solutions as a Local Customer Service Representative and become the voice of our growing community! We're seeking passionate communicators to deliver exceptional support to Austin residents. Enjoy competitive pay, comprehensive benefits, and immediate start in a collaborative, tech-forward environment. Help us redefine local customer service excellence while building your career in one of America's most vibrant cities.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Manage customer accounts using CRM systems to maintain accurate records
- Collaborate with cross-functional teams to resolve complex service issues
- Identify upsell opportunities to enhance customer experience and company revenue
- Meet performance metrics for response time, resolution rate, and satisfaction scores
- Contribute to process improvements through feedback and innovation
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, dynamic environments
- Strong problem-solving and conflict resolution abilities
- Local Austin area residency required
- Flexible availability including weekends