Job Description
Join our award-winning team as a Local Customer Service Representative in Nashville, TN! We're seeking empathetic professionals to deliver exceptional support while enjoying industry-leading benefits including daily pay and comprehensive paid training. Experience the flexibility of modern work with hybrid options and career advancement opportunities across our Tennessee and Pennsylvania locations.
Our team-centric environment values work-life balance with competitive compensation, health benefits, and performance bonuses. Whether you're starting your career or seeking growth, we invest in your success through continuous learning programs and clear career pathways.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training and process improvement initiatives
- Maintain compliance with company policies and industry regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong written/verbal communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible schedules including evenings/weekends
- Passion for problem-solving and customer advocacy
- U.S. work authorization and clear background check
- Willingness to complete paid training program (2 weeks)