Job Description
Are you ready to launch your career in a dynamic and fast-paced environment? Apex Support Solutions is currently seeking dedicated and energetic individuals for our Night Shift Call Center positions in Columbus, OH. We are offering immediate start dates for qualified candidates looking for stability and growth.
As a Night Shift Customer Service Representative, you will play a critical role in maintaining our high standards of customer satisfaction. You will be the first point of contact for our valued clients, assisting with inquiries, resolving issues, and providing top-tier service during the evening hours.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Immediate start availability
- Comprehensive benefits package (Medical, Dental, Vision)
- Flexible scheduling options
- Opportunity for career advancement within the company
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Accurately document customer interactions and account information into the CRM system.
- Identify and escalate complex issues to the appropriate supervisor or technical team.
- Meet and exceed daily and weekly performance metrics (KPIs) regarding call quality and speed.
- Maintain a positive and professional demeanor at all times, representing the brand's values.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a call center or customer service environment is a plus, but we provide full training.
- Must be available to work rotating Night Shift schedules (e.g., 10:00 PM - 6:00 AM).
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Proficient computer skills and typing speed (40+ WPM).
- Ability to work independently with minimal supervision.