Job Description
Join Fresno's Premier Customer Service Team with Daily Pay!
Looking for stability without the wait? DailyPay Connect is hiring Local Customer Service Representatives in Fresno, CA! Enjoy the security of full-time work with the flexibility of getting paid daily. No more waiting for payday – your hard work is rewarded instantly. We're hosting a special hiring event in Ohio to recruit top talent for our Fresno-based positions. Be part of a dynamic team that values your contributions and invests in your growth.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining strict confidentiality
- Collaborate with team members to resolve complex customer issues
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail setting
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Spanish bilingual skills highly desirable
- Valid California driver's license (for occasional off-site events)