Job Description
Join our award-winning customer service team in Colorado Springs! We're seeking enthusiastic individuals to deliver exceptional support to local customers. As a Local Customer Service Representative, you'll be the face of our brand in the community, helping resolve inquiries with empathy and efficiency. Enjoy a flexible part-time schedule with comprehensive paid training designed to fast-track your success. This role offers clear pathways to advancement, with opportunities to grow into specialized roles in our Texas operations.
Why Choose Us?
- Industry-leading paid training program
- Competitive hourly wages + performance bonuses
- Flexible scheduling (evenings/weekends available)
- Health benefits for part-time employees
- Tuition reimbursement for career development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions in CRM system with 100% accuracy
- Upsell products/services based on customer needs
- Collaborate with technical support teams for complex issues
- Participate in monthly training sessions to enhance skills
- Maintain customer satisfaction scores above 95%
Qualifications
- High school diploma or equivalent required
- 6 months customer service or retail experience preferred
- Strong problem-solving and active listening skills
- Ability to type 30+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Positive attitude and resilience in high-volume environments
- Ability to work independently and as part of a team
- Must pass background check and drug screening