Job Description
Join our award-winning team as a Local Customer Service Representative in Milwaukee! We're hosting an exclusive hiring event for weekend shift positions where you'll become the voice of our community. Enjoy competitive pay, flexible scheduling, and a supportive environment that values your local expertise. No prior experience required – we provide comprehensive training to set you up for success. Apply now and start your rewarding career in customer service!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using proprietary systems
- Document interactions accurately in CRM software while maintaining data integrity
- Collaborate with support teams to escalate complex cases effectively
- Meet performance metrics for call resolution and customer satisfaction
- Participate in weekend shift rotations (Sat/Sun 8am-4pm)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Proficiency with Windows OS and basic software applications
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for weekend shifts and occasional holidays