Job Description
Join Oakland Community Connect as a Local Customer Service Representative and become the heart of our neighborhood support team! We're seeking compassionate professionals to deliver exceptional service to Oakland residents while building lasting community connections. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to make a tangible impact in your own backyard.
Our ideal candidate thrives in fast-paced environments, values cultural diversity, and possesses exceptional problem-solving skills. Enjoy a modern workspace in downtown Oakland, flexible scheduling options, and ongoing professional development opportunities.
Responsibilities
- Provide exceptional in-person and phone support to Oakland residents across multiple service channels
- Resolve customer inquiries regarding local programs, services, and community resources
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve complex customer issues
- Contribute to process improvements for community service delivery
- Participate in monthly community outreach events
- Train on Oakland-specific cultural competency and resource navigation
Qualifications
- Minimum 2 years customer service experience with preference for local community service roles
- Proficiency in CRM software (Salesforce experience a plus)
- Valid California driver's license and reliable transportation
- Bilingual proficiency in English and Spanish required
- Deep knowledge of Oakland neighborhoods and community resources
- Ability to work flexible hours including weekends for community events
- Strong conflict resolution and de-escalation skills
- High school diploma or equivalent; associate's degree preferred