Job Description
Are you a dedicated problem-solver looking for a rewarding career with flexibility? Apex Support Solutions is currently hiring a Part-Time Customer Service Representative to join our dynamic team in Mesa, Texas.
We pride ourselves on delivering exceptional service to our clients and providing our employees with the tools they need to succeed. This role is perfect for those seeking a work-life balance with competitive pay and comprehensive paid training.
Why Join Us?
- Competitive hourly pay starting at $16.00
- Comprehensive paid training program
- Flexible scheduling options
- Supportive and inclusive work environment
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer issues, answer questions, and provide accurate information about products and services.
- Process orders, returns, and exchanges efficiently while maintaining data accuracy.
- Update and maintain customer records in the CRM database.
- Collaborate with internal teams to resolve complex customer complaints.
- Identify trends in customer feedback to help improve service quality.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory (we provide training).
- Strong verbal and written communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Reliable computer with high-speed internet and a quiet workspace.
- Must be available to work weekends and holidays as needed.