Job Description
Join our award-winning customer service team in Houston! We're urgently seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. As a vital member of our team, you'll resolve inquiries with empathy and professionalism while driving customer loyalty. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. Our upcoming hiring event guarantees on-the-spot interviews – apply now to secure your spot!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex service issues
- Identify upsell opportunities to enhance customer experience and revenue
- Participate in ongoing training to master product knowledge and service protocols
- Contribute to team performance metrics including CSAT and FCR targets
Qualifications
- Minimum 1 year customer service experience in a local market
- Proficient with CRM software (Salesforce preferred) and MS Office suite
- Exceptional verbal/written communication skills in English and Spanish
- Ability to multitask in fast-paced environment with minimal supervision
- High school diploma or equivalent; college degree preferred
- Available to work flexible shifts including evenings/weekends
- Valid Texas driver's license for occasional off-site support