Job Description
Join our award-winning customer service team in Charlotte and enjoy the flexibility of daily pay! We're seeking passionate individuals to deliver exceptional support to local clients while growing their careers with comprehensive paid training. No experience required – just your dedication to customer excellence and a desire to thrive in a fast-paced environment. Benefits include: Daily pay option, full benefits package, career advancement opportunities, and a supportive team culture. Start your journey today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for local clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and productivity
- Participate in ongoing training and development programs
- Represent company values in all client interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (paid training available)
- Strong verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to work flexible shifts including weekends
- Problem-solving mindset and attention to detail
- Valid NC driver's license (if field support required)
- Pass background check and drug screening