Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting a hiring event for enthusiastic Local Customer Service Representatives in Charlotte, NC. Enjoy weekly pay, comprehensive benefits, and career growth opportunities. As the first point of contact for our clients, you'll deliver exceptional experiences while working in a vibrant, collaborative environment. No nights or weekends required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction (CSAT) and resolution time
- Contribute to process improvement initiatives
- Participate in ongoing product and service training
Qualifications
- 1+ years customer service experience (retail/contact center preferred)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Ability to navigate multiple systems simultaneously
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screen