Job Description
Join our dynamic team as a Local Customer Service Representative and become the face of our Nashville community! We're hosting an exclusive hiring event for motivated individuals ready to launch their career in customer service. This is your chance to make a real impact while enjoying competitive pay and comprehensive benefits.
At Nashville Solutions Group, we believe exceptional service starts with exceptional people. Our Nashville-based team thrives on building genuine connections with customers across Tennessee and Texas. As a key member of our support squad, you'll resolve inquiries, build relationships, and contribute to our mission of delivering world-class service.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Participate in regular training to enhance product knowledge
- Meet performance metrics for call quality and resolution time
- Represent our company values in every customer interaction
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years of customer service experience in a local or regional setting
- Excellent verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including evenings and weekends
- Valid driver's license and reliable transportation (for occasional travel to Texas events)
- Passion for serving the Nashville community