Job Description
Launch your customer service career with our award-winning team! We're seeking enthusiastic individuals with no prior experience to join our Atlanta-based support center. Enjoy comprehensive paid training, competitive pay, and a supportive environment designed to help you thrive. As a Local Customer Service Representative, you'll become the trusted voice of our brand, transforming customer interactions into lasting relationships.
We invest in our people through continuous development programs and clear career progression paths. Full benefits package included after 60 days. Join over 500+ team members who started with us and advanced their careers!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining brand voice standards
- Document interactions accurately in CRM systems and escalate complex issues
- Collaborate with technical teams to resolve product/service challenges
- Meet performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives through feedback sharing
Qualifications
- No prior customer service experience required (paid training provided)
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear articulation
- Basic computer proficiency and typing ability (35+ WPM preferred)
- Empathetic problem-solving mindset
- Reliable transportation to our Atlanta office
- Flexible availability including weekends/holidays
- Passion for helping others and learning new systems