Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional service to our Pennsylvania-based clients. Enjoy comprehensive paid training, career advancement opportunities, and a supportive team environment. This full-time position offers stability, competitive benefits, and the chance to make a real difference in your community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts (including weekends)
- Passion for helping local Pennsylvania residents
- Basic typing speed of 40+ WPM