Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to deliver exceptional service to Texas residents while building a rewarding career with competitive pay and comprehensive benefits. Enjoy paid training, flexible scheduling options, and a supportive environment where your growth matters. If you thrive in dynamic settings and want to make a tangible difference in people's lives, apply today!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Texas customers with empathy and professionalism
- Resolve billing, account, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases while maintaining confidentiality
- Collaborate with technical teams to troubleshoot complex service disruptions
- Meet monthly performance metrics for resolution times and customer satisfaction
- Participate in continuous training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Proficient in Microsoft Office Suite and typing 40+ WPM
- Strong problem-solving and conflict resolution abilities
- Ability to work rotating shifts including weekends
- Valid Texas driver's license (for occasional local travel)
- Bilingual (English/Spanish) candidates highly encouraged