Job Description
Join our dynamic team as a Local Customer Service Representative in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional service to our community. This full-time role offers immediate start and growth opportunities in a supportive environment. Why choose us? Competitive compensation, comprehensive benefits package, and a commitment to employee development. If you thrive in fast-paced settings and love helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer concerns using problem-solving skills and CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to address complex issues
- Meet/exceed performance metrics including CSAT and first-contact resolution
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in local/regional markets
- Proficiency with Microsoft Office and CRM platforms (Salesforce, Zendesk)
- Exceptional communication skills with clear, professional phone presence
- Ability to multitask in high-volume environments while maintaining accuracy
- Strong problem-solving abilities with a customer-centric approach
- Valid Florida driver's license (occasional local travel required)