Job Description
Join our dynamic team as a Local Customer Service Representative and launch your career in customer support with no prior experience required! We're seeking passionate individuals to provide exceptional service to our Tampa community. Enjoy competitive pay, comprehensive training, and immediate start opportunities. If you're a people person with strong communication skills and a desire to grow professionally, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer concerns efficiently using our proprietary CRM system
- Document interactions accurately and maintain detailed case records
- Collaborate with team members to escalate complex issues when necessary
- Meet daily performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (no college degree required)
- No prior customer service experience necessary – we provide full training!
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and willingness to learn new software
- Ability to work flexible shifts including evenings and weekends
- Must pass background check and drug screening