Job Description
Join our award-winning customer service team in Austin! ConnectCare Solutions is seeking passionate individuals to deliver exceptional support to our local community. As a Local Customer Service Representative, you'll be the face of our brand, resolving inquiries with empathy and expertise. We provide comprehensive paid training to ensure your success, along with competitive benefits and career growth opportunities. If you thrive in dynamic environments and value making a positive impact, this is your chance to build a rewarding career in Texas's vibrant tech hub.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats from local customers
- Resolve billing, technical, and service inquiries with first-contact resolution
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex issues
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training to master product knowledge
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Austin office location
- Must pass background check and drug screening