Job Description
Join our award-winning customer service team in Raleigh! We're urgently hiring motivated Call Center Representatives for immediate start positions. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No prior experience required – we provide full paid training!
Our state-of-the-art facility in North Raleigh offers flexible scheduling, career advancement opportunities, and a supportive team culture. Help us deliver exceptional customer experiences while building a rewarding career path.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues using CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency and typing skills (30+ WPM)
- Reliable transportation to our Raleigh facility
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends