Job Description
Join CityConnect Solutions as a Local Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver outstanding support to our Philadelphia community while receiving comprehensive paid training. This full-time role offers competitive compensation and growth opportunities with potential for advancement to New York positions.
As a cornerstone of our client experience team, you'll resolve inquiries, build relationships, and contribute to our mission of connecting communities. Our paid training program ensures you gain industry-specific knowledge, communication skills, and technical proficiency to thrive in this dynamic role.
Responsibilities
- Delocate customer inquiries via phone, email, and in-person with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities to enhance customer retention
- Participate in weekly performance reviews and skill development sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant training
- Exceptional verbal/written communication in English
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution skills
- Philadelphia residency required for local focus