Job Description
Join our award-winning customer service team and make an immediate impact! ConnectCare Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our Austin-based clients. This full-time, immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth potential in a dynamic environment.
We provide paid training, flexible scheduling options, and a supportive team culture where your contributions are valued. If you thrive in fast-paced settings and enjoy helping others, this is your chance to launch or advance your career in customer service.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex issues
- Process transactions and troubleshoot technical concerns
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to compliance protocols and data security standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends