Job Description
Join Austin's premier customer service team and make an immediate impact! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our vibrant community. Enjoy a collaborative work environment with competitive pay, comprehensive benefits, and career growth opportunities. No nights or weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with internal teams to ensure seamless issue resolution
- Identify and escalate complex customer needs
- Maintain 95%+ customer satisfaction metrics
- Participate in ongoing product training sessions
Qualifications
- 1+ years of customer service experience
- Exceptional verbal and written communication skills
- Proficiency with CRM software (Salesforce preferred)
- High school diploma or equivalent
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- Local Austin residency required
- Immediate availability to start