Job Description
Join our award-winning team at Omaha Connect Solutions during our exclusive hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern downtown office, comprehensive training, and career advancement opportunities in Omaha's thriving business district. Event details: Thursday, June 15th | 9 AM - 4 PM | 400 Capital View Dr. Walk-ins welcome!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and billing adjustments using Salesforce
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed daily performance metrics (20+ calls/hour)
- Participate in quarterly service improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills and emotional intelligence
- Ability to type 40+ WPM with 98% accuracy
- Available to work rotating weekends/holidays
- Must pass background check and drug screen