Job Description
Join our award-winning customer service team in beautiful Colorado Springs! We're seeking passionate individuals to deliver exceptional support to our local community. No prior experience required – we provide comprehensive paid training to launch your career in telecommunications. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters.
As a cornerstone of our local operations, you'll become the voice of Frontier, helping neighbors resolve technical inquiries, manage accounts, and experience seamless connectivity. This is more than a job – it's your opportunity to build meaningful relationships while advancing your professional skills.
Responsibilities
- Deliver exceptional customer service via phone, chat, and email for residential and small business clients
- Resolve technical inquiries, billing questions, and service concerns with empathy and efficiency
- Utilize CRM systems to document interactions and maintain accurate customer records
- Collaborate with technical teams to troubleshoot complex connectivity issues
- Identify upsell opportunities to enhance customer experience and business growth
- Participate in ongoing training to master new technologies and service offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Ability to thrive in a fast-paced, team-oriented environment
- Basic computer proficiency with willingness to learn new software
- Resilience and patience when handling challenging customer situations
- Must be authorized to work in the United States