Job Description
Join our dynamic team at Southwest Support Hub as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our Albuquerque community. Enjoy flexible scheduling, competitive pay, and the opportunity to make a real impact locally. Immediate openings available – start your rewarding career today!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve inquiries regarding products/services using company systems
- Document interactions accurately in CRM database
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts (evenings/weekends)
- Bilingual (English/Spanish) highly valued
- Positive attitude and problem-solving mindset