Job Description
Join El Paso Connect Solutions as a Local Customer Service Representative and launch your career in our vibrant community! We provide comprehensive paid training to equip you with the skills needed to excel in customer support. Enjoy competitive compensation, flexible scheduling options, and a supportive team environment dedicated to your professional growth. Help us deliver exceptional service to our valued local clients while building a stable future in El Paso.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Support community outreach initiatives for local businesses
Qualifications
- High school diploma or equivalent required
- Excellent communication skills in English and Spanish
- Basic computer proficiency with ability to learn new software
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation for in-person client meetings
- Ability to work flexible shifts including weekends