Job Description
Join our dynamic team as a Local Customer Service Representative in the heart of Los Angeles! We're seeking passionate individuals to deliver exceptional support to our community-focused clients. This full-time role offers immediate start and competitive benefits, including health insurance and career growth opportunities. Work in a modern downtown office with flexible scheduling and a collaborative environment. Help shape our customer experience while advancing your professional journey with industry-leading training programs.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction target
- Resolve billing, technical, and account issues using CRM systems (Salesforce experience preferred)
- Document interactions accurately in our ticketing system within 2-hour SLA
- Collaborate with local teams to escalate complex cases and implement solutions
- Participate in weekly performance reviews and ongoing skills workshops
- Maintain strict confidentiality of customer data and HIPAA compliance
- Contribute to process improvement initiatives to enhance service efficiency
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in retail or tech support
- Exceptional verbal/written communication skills in English and Spanish
- Proficiency with Microsoft Office Suite and ticketing software
- Strong problem-solving abilities with conflict resolution training
- Available for flexible shifts including weekends and holidays
- Valid California driver's license for occasional off-site meetings
- Background check and drug screening required post-offer