Job Description
Launch your customer service career with Innovate Solutions Group! We're seeking passionate Entry Level Customer Service Representatives to join our dynamic team in Charlotte, PA. This is your chance to build foundational skills while making a real impact on our clients' experiences. Our comprehensive training program ensures you'll thrive from day one!
Why Join Us?
- Industry-leading starting pay with performance bonuses
- Clear career advancement path to team lead/supervisor roles
- Comprehensive benefits package including health/dental/vision
- Modern, collaborative work environment in downtown Charlotte
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and complaints efficiently using CRM tools
- Process orders and update customer accounts accurately
- Document interactions and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and satisfaction
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service experience (entry-level welcome)
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Empathetic problem-solving approach
- Reliable transportation for on-site work