Job Description
Join our award-winning team as a Local Customer Service Representative and become the heart of our community-focused operations! We're seeking passionate individuals to deliver exceptional customer experiences directly from our Fresno headquarters. This immediate-hire position offers competitive compensation, comprehensive benefits, and a dynamic environment where your skills make a tangible difference every day.
Why You'll Love Working With Us:
- Immediate start with paid training
- Health/dental/vision insurance after 30 days
- 401(k) with company match
- Tuition reimbursement program
- Clear career advancement pathways
Be part of Fresno's premier customer service hub and build a rewarding career with a company that values your growth and well-being.
Responsibilities
- Deliver exceptional in-person and phone customer support for local clients
- Resolve complex service issues with empathy and efficiency
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to optimize service delivery
- Implement company policies while maintaining personalized service
- Proactively identify opportunities for service improvement
- Train new team members on service protocols
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong bilingual English/Spanish skills required
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional local travel)
- High school diploma or equivalent; college degree preferred
- Exceptional conflict resolution abilities